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Vehicle recovery

Vehicle recovery in Sydney

Stuck where it sits? We winch it back where the ground, the access and the gear allow, day or night.

Tow truck unloading a car at a mechanic workshop roller door in the evening

Vehicle recovery across Greater Sydney

Recovery here means one thing: a vehicle that is stuck where it sits and has to be pulled out before it can be carried or driven away. Bogged in mud or sand, a wheel dropped off a driveway edge, hung up on a gutter or a kerb, sunk into soft ground on a wet building site, or a wheel over the edge of an unsealed track.

Being based in Marsden Park puts us close to where this work actually happens. The new estates around Box Hill and Marsden Park still have unsealed access and half-finished driveways. The semi-rural blocks out towards Windsor, Richmond and the Hawkesbury turn to grease after rain, and a paddock that looked firm on the way in often is not on the way out.

What we can do comes down to four things: whether our truck can get close on ground that will hold it, whether there is a safe line for the winch, what sits under and around the vehicle, and what it weighs. Our truck is a 10.4 tonne GVM tilt tray, so tell us what the vehicle is and we will confirm on the call. If the job needs specialist recovery gear, we say so.

What you get

  • Winched back onto firm ground with the tilt tray winch
  • Bogged in mud or sand, off a driveway edge, hung up on a gutter
  • A straight answer on the call about what our truck can reach
  • Tell us the weight and we will confirm the tray can take it
  • Recovered, then driven away by you or carried on the tray
  • On private land, arranged with whoever controls the property

Ideal for

  • Cars bogged on a wet building site or an unsealed driveway
  • 4WDs and utes dug into soft ground or a sandy track
  • A wheel dropped off a driveway edge or hung up on a kerb
  • A wheel over the edge of a table drain or a grassed verge
  • Caravans and trailers bogged on a grass site or a soft shoulder
  • Machinery sunk into site ground, where the weight allows

What to expect

How a vehicle recovery job runs.

  1. 01

    Take a photo, then call

    A photo from a few metres back shows more than any description. Have one ready, and tell us the address or the nearest gate, what is under the wheels, and how deep it has gone.

  2. 02

    We work out whether we can reach it

    Where our truck can stand, how far the winch has to pull, what the ground will hold and what the vehicle weighs. If the answer is no, you hear it on the call, not after we have driven out to you.

  3. 03

    Winched out, then your choice

    Once it is back on firm ground you either drive it away or we load it on the tray and take it to a mechanic, a workshop or home.

Questions

Vehicle recovery questions

All questions
My car is bogged. Can you pull it out?

Often, yes. It comes down to whether our truck can get within winching distance on ground that will take its weight, whether there is a safe line to pull along, and what the vehicle weighs. Tell us where it is and what is underneath it, and you will get a straight answer on the call rather than a maybe.

What do you need to know before you drive out?

The address or the nearest gate, what is under the wheels, how deep it has gone, how far it sits from a surface our truck can stand on, and the make, model and weight. On private land or a work site we also need the say-so of whoever controls the property before we start.

What if the job is beyond one truck?

Then we tell you. A vehicle buried to the axles, a job that needs several recovery vehicles or specialist gear, or anything heavier than our tray can carry is not work we will pretend to take. We would rather say no on the phone than turn up and fail.

Need a tow now?

Call, any hour.

0452 085 846

24 hours · 7 days · 365 days · Greater Sydney

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