Sydney towing questions, answered straight

Not yet with the tow itself. Accident towing in NSW needs a separate licence category, and we will not offer it until we hold it. Call us anyway: we will tell you straight, and if you are safe and the car just needs to move off the road later, we can talk you through what to ask the accident tow operator and what happens next.

Hazard lights on. On a motorway, get everyone out on the passenger side and behind the barrier if it is safe to do so. On the Harbour Bridge, in the Harbour Tunnel, Cross City Tunnel or Lane Cove Tunnel, stay in the car with your seatbelt on unless directed otherwise. Transport for NSW incident response patrols those roads and will move you to a safe spot first. Then call us and we will collect the car from wherever it has been left.

Honestly, it depends. Where you are, where our truck is at that moment, and Sydney traffic all play a part. We run one truck, so we will never promise a number of minutes we cannot keep. Call and we will tell you a realistic ETA for right now.

Yes. We are open 24 hours a day, 7 days a week, 365 days a year, including Christmas Day, Good Friday and every other public holiday. If you can call, we are open.

Our tilt tray is a 10.4 tonne GVM truck. That number is the truck and its load together rather than the load on its own, so the useful answer is what it comfortably carries: cars, utes, vans, 4WDs, motorbikes, smaller trailers and light machinery. Where it gets close is a heavily loaded van, a large dual-axle caravan, or a machine that weighs more than the picture suggests. Tell us the weight when you call and we will confirm we can take it before anything is booked, rather than turn up and find out.

Often not. We do roadside assistance as well as towing: jump starts and flat batteries, changing a flat tyre over to your spare, and fuel delivery if you have run dry. If that gets you going, you drive away and there is no tow. If it does not, our truck is already there and can carry the car instead. Call and tell us what the car is doing.

Yes. A car that will not start is exactly the kind of call we expect, day or night. If the car rolls and steers, it is winched straight onto the tilt tray. If it does not roll, tell us on the call so we come prepared, and we will confirm we can load it where it sits. Call and describe what has happened.

Often, yes, but it depends on the car and where it is parked. Without keys we cannot unlock the steering or put it in neutral, so a car with locked wheels needs different handling. Tell us the situation and we will confirm on the call whether our truck can move it.

No. Our truck is too tall for the height limits on basement and underground car parks, so we cannot load a vehicle from inside one. What we can do is meet the car at street level: if it rolls and steers it can usually be moved up the ramp to the entrance, and we load it there. Call us with the building and we will work out the closest point we can reach.

Yes. EVs and AWDs should never be towed with their wheels on the road, which is why we carry everything on a tilt tray with all four wheels off the ground. Low cars are loaded slowly with the approach angle checked first. Tell us the make and model when you call.

Yes. Motorbikes and scooters are loaded with a wheel chock and soft tie-downs so they ride upright and never get tipped. Running or not, road bike or scooter, call and tell us what you ride.

Yes. 4WDs, dual cabs, long wheelbase utes and vans are normal work for us, carried on the tilt tray with all four wheels off the road. A loaded van, a tray with a canopy or a 4WD with a tray and bar work can weigh more than it looks, so tell us the weight when you call and we will confirm.

Yes, within what our tilt tray carries. Box trailers, car trailers, camper trailers and smaller caravans go on the tilt tray. Larger vans can be over what our truck carries, and length matters as much as weight. Tell us the weight, the length and whether it rolls when you call and we will confirm before anything is booked.

Yes, within what the tray carries. Small excavators, forklifts and scissor lifts are loaded on the tilt tray and strapped down. Machines are heavier than they look, and the plate on the machine is the number we need. Tell us the weight and the dimensions when you call and we will confirm we can carry it.

Yes. It is carried on the tilt tray with all four wheels off the road, so it is never driven. Tell us where it sits now, where it is going and whether it rolls and steers, and we will organise the pickup.

Yes. Low, lowered and modified cars are loaded slowly with the approach angle checked first, and soft straps are used so nothing is marked. Prestige and classic cars are the jobs we take our time over. Tell us the make, model and the ride height when you call.

Often, yes. A car bogged on soft ground, stuck on a verge or hung up on a steep driveway can usually be winched out where there is room to get our truck close enough and the ground will hold it. Tell us how far off the road it sits and what the surface is like, and we will tell you straight on the call whether we can do it.