Privacy Policy

Blackline Towing (we, us, our) respects your privacy. This policy explains what personal information we collect when you call, email or visit blacklinetowing.com.au, why we collect it, how we store it, and how to contact us about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

01What we collect

When you call or email us we may collect your name, phone number, email address, the location of your vehicle, the vehicle's make, model and registration, the destination for the tow, and details of the job. Where an insurer is involved we may also collect the insurer and claim details needed for the job. We do not collect payment card details through this website. The site has no forms.

02Why we collect it

We use this information to answer your call, quote and carry out the tow or transport, complete the paperwork the job requires, issue an invoice, and respond to enquiries. We do not use it for marketing, and we do not sell, rent or trade personal information to anyone.

03Who we share it with

Only where the job needs it: the workshop, repairer or insurer you nominate; a regulator where the law requires it, such as towing records required under NSW law; and our accounting or invoicing provider. We do not share your details with anyone else.

04Storage and security

Job details are kept in our phone, email and invoicing records for as long as needed to complete the job, meet tax and regulatory record-keeping obligations, and deal with any later query. We take reasonable steps to keep them secure and to delete or de-identify them when they are no longer needed.

05Website and analytics

blacklinetowing.com.au has no contact forms and sets no cookies of its own. Fonts, icons, images and scripts are all served from our own domain, so reading the site sends nothing to anyone else. The map on our contact page loads from Google only if you press the button to show it; when you do, Google receives your IP address and may set its own cookies under its privacy policy. We may use Google Analytics 4 to understand how visitors use the site. Analytics cookies collect anonymised usage data such as pages visited and device type; they do not identify you personally. You can block analytics cookies in your browser without affecting the site. Clicking a phone, email or WhatsApp link opens your own phone, email or WhatsApp app; nothing is submitted to us through the site.

06Access and correction

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email inquiries@blacklinetowing.com.au and we will respond within a reasonable time.

07Complaints

If you are unhappy with how we have handled your information, email us first and we will try to sort it out. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

08Changes

We may update this policy from time to time. The current version is always at blacklinetowing.com.au/privacy-policy.